Based in Parramatta – Initially 100% office for 3 months training and then flexible working arrangements: 3 days in office, 2 days from home.
Salary: 73,858.37 plus 11.5% super and an RDO per month.
Working hours: Monday-Friday between 8:00 AM and 5:30 PM.
Our state government client is seeking multiple enthusiastic and customer-focused individuals to join their Customer Service team. This is an initial 12 month fixed term contract, with the potential for permanency. These roles are pivotal in delivering exceptional service and handling a high volume of customer enquiries primarily via phone.
About the Role:
Responding to general enquiries related to accounts, billing, and triaging calls to other business areas in a professional and customer service-focused manner.
Providing accurate and consistent advice and information as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre.
Managing 30-50 inbound calls daily, with some email correspondence.
Navigating multiple systems effectively throughout the day.
Ensuring adherence to key performance indicators (KPIs) such as schedule compliance, AHT, quality assurance, and customer satisfaction.
What We Offer:
Comprehensive onboarding and training, including:
Dedicated buddying with an experienced team member.
A structured program to build confidence and expertise.
A positive and evolving workplace culture with ongoing initiatives for reward, recognition, and team engagement.
A 12 month Fixed Term Contract, with potential for permanency.
Rostered day off per month.
About You:
Previous experience in a high-volume contact centre environment is advantageous.
Strong ability to multitask and navigate multiple systems efficiently.
Excellent written and verbal communication skills, with a focus on quality customer interactions.
Adaptability and resilience when dealing with challenging customer situations.
Demonstrate emotional resilience, empathy, and uphold integrity.
Open to receiving and acting upon constructive feedback, and enthusiastic about helping others and contributing to positive change.
Work collaboratively within a team, actively seeking continuous improvement.
Additional Information:
You must successfully complete police and medical checks, including drug and alcohol screening, and provide two professional references.
Right-to-work eligibility in Australia is required.
How to Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or reach out to our Account team at Sydney@dfp.com.au or 02 9200 3671.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
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