Stability of over 75 years’ of Australian experience and expertiseNew Year opportunity to boost your customer service careerBe part of a dynamic and fast-paced Selling & Customer Service TeamABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYAn exciting opportunity has become available for a Customer Service Manager based in Epping. This position involves leading our collaborative Customer Service Team - reporting to the Retail Manager.This is a FULL TIME role.RESPONSIBILITIESTelephone customer service and salesManaging a diverse team of Customer Service OfficersSupervising the allocation of sales enquiriesEnsuring efficient staff resources are available to cover work loadEnsuring sales orders are processed to an accurate and timely standardCompleting accurate pricing estimates and customer proposalsAssisting with the preparation and response to tender documentsProduction of reports in line with agreed KPI’sCompliance with Stratco’s safety and other policiesABOUT YOUExperience in a similar customer service management role, ideally within building or manufacturing industriesExcellent communication, interpersonal and presentation skillsA passion to deliver outstanding customer serviceStrong people management skillsAptitude for product use in the trade and retail environmentsRelentless approach to ensuring the customers’ needs are met and expectations exceeded.Highly organised with the ability to liaise across all levels of the businessWhilst experience is great, it’ll be your passion, reliable attitude and personality that set you apartREWARDS & BENEFITSHealth & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Employee Assistance ProgrammeOUR EVPAt Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.APPLICATION PROCESSIf this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.To see more information about Stratco & our careers please visit – stratco.com.au/careers
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