Highly regarded global finance giant Hybrid 3 days in the office/ 2 day WFH (all standard business hours) Long term contract Company Overview Profusion is working with a well renowned, market leading, finance client who is looking for an experienced Senior Systems (IT Support) Engineer with solid all round technology operations experience, eager to work side-by-side with other high performing IT Support specialists located in London, NY and Melbourne. Role Overview This role will see a highly technical individual work collaboratively in a global team of high performing, infrastructure, networking and tech support experts and other business stakeholders to deliver globally accessible and distributed infrastructure services. Ensure optimal performance, resilience, and reliability of the technology stack. Maintain patching, updates, and sequencing to minimise downtime and risk. Manage and resolve IT issues, identifying root causes and recommending solutions. Liaise with external managed service providers, software vendors, and hardware providers. Provide Level 2/3 or SME systems support and training to users. Support change activities, including providing test environments and performing deployments. Transition project works into the production environment and monitor performance. Comply with policies and delegations relevant to IT operations. Run and enhance the IT & Vendor Change Approval Board (CAB) process. Act as a reviewer and implementer of IT changes presented at the weekly CAB meeting. Experience and skills: Min 5 years' experience in IT Support Engineer positions Microsoft (e.g., MCSE), Cisco (ideally CCNA), ITIL, VMware, Citrix. Extensive knowledge of Microsoft Server 2016-2022, Exchange 2019/Exchange Online - Hybrid. Proficiency in SQL Server 2014-2019 Database Admin/DBO, Citrix Netscaler and XenApp. Networking expertise - Cisco/Palo Alto - LAN & WAN performance/Uptime. Experience with Microsoft Office 365, Active Directory, DNS, DHCP, Group Policy, Azure SSO. Familiarity with VMWare ESX 7.0 and ServiceNow or alternative ITSM. Experience with VPN Remote Access solutions and delivery of globally distributed services. Large Enterprise Corporate, Finance/Banking or Super experience desired Advantageous nice to have Skills: Security - Firewalls, Web, Email and Defender End-Point Protection Storage, backup and DR solutions - CommVault Microsoft Teams Calling Conferencing Deployment – software management and packaging e.g. SCCM, Intune) Mobile Device Management administration e.g. InTune Networking – LAN, implementing policy, authentication and permissions Integration of cloud services (private) with internal network services Infrastructure design for performance Bloomberg, IRESS, Factset, Blackrock Aladdin ideal What’s on Offer If you are looking for a long term opportunity with a real leader where you will have the opportunity to be a part of an integral IT Support Tech team, then look no further. Apply to Dave Marshall (David.marshallprofusiongroup.com) via the link today. Profusion respect people, value diversity and are committed to equality. We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.