Client Relations Specialist - Richemont Australia Sydney, NSW, AU Permanent Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity. Be a part of our Team! If you are a proven Client Relations Specialist with a heart for luxury, we welcome you to apply now!HOW WILL YOU MAKE AN IMPACT?With your exceptional customer service skills, high attention to detail and solutions-oriented approach to work you will:Provide the highest standard in Customer Service to all Richemont brands and their customers in an accurate, timely and friendly manner.Manage the overall administration of daily operations (inventory control, shipments and return goods).Support Client Contact/Operations/Logistics Specialists/Supervisor with various tasks such as enquiries, best practices and policies.Report facilities faults and follow up on action plans.Monitor registering of all repairs, ensure accuracy, and update SAP when necessary.Build relationships with internal and external parties by delivering resolutions and taking ownership of every scenario.Respond accurately within 24 hours to all enquiries either by phone or email.Ensure any potential complaints are minimised through effective follow up/escalations.Monitor boutique after-sales operations, compliance and ensure boutiques adhere to brand policies, quality standards and proper procedures.Oversee quality control and ensure the aftersales service provided meets customer requirements.HOW WILL YOU EXPERIENCE SUCCESS WITH US?We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:3-5 years experience in a client services role, ideally within the luxury industry or sales service industry.Exceptional communication skills and attention to detail.The ability to deal with a high volume of incoming emails and queries and be able to respond with patience, empathy and a problem-solving mindset.Training experience will be highly regarded, but not essential.A strong ability to deescalate situations and manage complaints before they require escalating.An open mind and team spirit, with a high level of flexibility when dealing with ambiguity.WHAT MAKES OUR GROUP DIFFERENT?Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.We value freedom, collegiality, loyalty, and solidarity.We foster empathy, curiosity, courage, humility, and integrity.We care for the world we live in.YOUR JOURNEY WITH US:After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you.If you are successful through this interview, you will be invited to attend an interview with our HR Manager & Client Contact and Administration Manager to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture.After this, you will then have the opportunity to meet our Head of Customer Service.The successful candidates will start with the business after reference and police checks are completed.
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