Full time
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Australian Skilled Migration, a leading provider of recruitment and migration services, is seeking a dedicated Customer Service Manager to oversee and enhance our customer service operations.
In this role, you will be instrumental in driving our customer service excellence by fostering a motivated and skilled team, ensuring smooth operations, and developing strategies to meet and exceed client expectations.
This is a unique opportunity for skilled professionals from overseas, as the position offers visa sponsorship for the right candidate.
Key Responsibilities
1. Policy Development & Review: Shape and refine policies, programs, and procedures to enhance customer relations and the quality of services provided.
2. Operational Efficiency: Oversee and optimise operations to ensure seamless service delivery.
3. Team Leadership: Provide direction and constructive feedback to team members, assist in recruitment, and foster a positive and collaborative work environment.
4. Staff Development: Inspire, motivate, and upskill customer service staff to maintain high levels of performance and engagement.
5. Customer Satisfaction Initiatives: Plan and execute after-sales services to measure customer satisfaction, ensure service quality, and implement improvements where needed.
6. Stakeholder Engagement: Collaborate with other teams, service agents, and customers to understand expectations and ensure a cohesive approach to customer needs.
About You
To succeed in this role, you will need:
1. Proven experience in a customer service management role, preferably within a high-volume or professional services environment.
2. Strong leadership skills with a track record of managing and developing teams.
3. Excellent communication and interpersonal skills to engage effectively with customers and internal stakeholders.
4. A strategic mindset with the ability to identify opportunities for process and service improvements.
5. Experience in planning, implementing, and evaluating customer satisfaction initiatives.
6. A proactive and solution-focused approach to addressing customer and operational challenges.
Why Join Us?
Australian Skilled Migration is a dynamic, growing organisation with a mission to transform lives through professional migration services. Joining our team means becoming part of a supportive and innovative environment where your ideas and efforts make a real impact.
We offer competitive remuneration, professional development opportunities, and the chance to work with a diverse and talented team across Australia and the Philippines.
#J-18808-Ljbffr