Initial Contract until June 2025 with possibility for extensionAdelaide Based PositionResponsible for the delivery of effective and knowledgeable incident and service request management in accordance with policies, procedures and SLAs.Experience:Demonstrated experience in the provision of excellent customer service.Demonstrated experience in working effectively in an ICT service desk environment and/or in the use of a range of computer systems.Demonstrated experience in working with highly confidential material and ability to maintain confidentiality of sensitive and confidential information.Ability to communicate effectively, both verbally and in writing.Ability to problem solve through investigation, research and consultation.Ability to document procedures to improve response, installations, training, and problem solving.Ability to consistently meet deadlines, work under pressure, determine priorities, plan and organise work, and maintain accuracy.Proven ability to work within a team.Ability to exercise judgement and vigilance to ensure the confidentiality of all records within the area of responsibility.Demonstrated knowledge in standard desktop environment applications.ITIL Foundation Certificate.If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via email for a confidential chat!
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