Our client is a leading global organisation committed to delivering seamless IT services and solutions. With a focus on innovation and efficiency, they are looking for an IT Service Transition Manager to join their talented team.
About the Role :
Seeking a dynamic and experienced IT Service Transition Manager to join the team for an initial 6 month contract, with the potential to convert to a permanent. This role plays a pivotal role in ensuring new and modified IT services are successfully transitioned from projects to Business-As-Usual operations, with minimal disruption to end-users.
Key Responsibilities :
1. Collaboration : Establish strong relationships between project teams and BAU services, actively supporting the smooth adoption of new or modified services into BAU. Step in as Project Manager when required to oversee Service Transition activities.
2. Support Model Improvements : Identify and address gaps in the support model for new and changing IT services. Work closely with the Project and BAU teams to implement solutions that prevent service disruptions.
3. Service Handover : Ensure services are delivered to operational standards, are secure, and can be supported effectively in the event of failures or errors.
4. Cross-Team Collaboration : Align service transition activities with IT Project Management frameworks, change management, and incident management processes, while ensuring relevant IT stakeholders fully understand service transition processes.
5. Continuous Improvement : Drive process improvement initiatives within service transition to increase efficiency, effectiveness, and awareness.
6. Risk Management : Collaborate with project teams to identify, manage, and mitigate risks that could impact the successful transition of new or updated services.
Key Skills and Experience Required :
1. Proven experience in transitioning IT services from projects to BAU operations, ideally in a global organisation.
2. Strong leadership skills, with a track record of setting standards, implementing process change, and working at a detailed execution level.
3. Experience with continuous improvement in IT service processes.
4. Ability to analyse complex problems and resolve challenges with a can-do attitude to find mutually beneficial outcomes.
5. Strong knowledge of the ITIL framework, particularly around change management, release management, and incident management.
6. Understanding of project management methodologies, with experience working within cross-functional project teams.
7. Proven ability to coordinate cross-functional teams and tasks across global locations and time zones.
8. Flexibility in working hours to accommodate different global teams.
What We Offer :
1. Opportunity to join a global organisation with a culture of continuous improvement.
2. The chance to play a key role in ensuring the successful delivery of IT services and improvements.
3. Competitive remuneration and the potential for a permanent role.
4. Flexible working options to accommodate global teams.
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