Director, Lending Experience, Private Wealth Leadership opportunity to join the Client Experience & Transformation team Lead the way in supporting our high net worth lending experience by driving review and delivery of policy and process requirements Be part of our team as we embark on a significant and dynamic growth journey How will I help? Reporting to the Head of Client Experience & Transformation, you will partner across Private Wealth and closely with product, operations and credit risk teams to develop and deliver initiatives across policy and process to continue to enhance our high net worth (HNW) client lending experience. In order to achieve this, you will be responsible for driving the simplification and change agenda supporting Private Wealth lending excellence. If you enjoy developing, leading and executing new initiatives, influencing outcomes and driving continuous improvement, this is a role that will allow that passion to thrive. You will contribute to business growth, supporting more opportunities to help high net worth clients by: Gathering team, client and market insights to inform priority initiatives across policy and process Developing and prioritising a simplification program focused on lending experience continuous improvement Owning the review of the Private Wealth HNW policy and engagement with key business partners to progress enhancements to support our unique client segment Leading delivery of improvement initiatives to enhance our client and team experience What do I need? Significant experience (10+ years) in credit risk/lending role(s) with policy development experience and broad experience across key stakeholder areas Strong influencing, negotiating and stakeholder management ability – able to engage leaders across Private Wealth and Westpac Group Strategic and commercial thinking, complex problem solving, planning and prioritisation excellence Innovation mindset Project management and execution leadership Understanding of high net worth client segment, lending policy and process Drive and enthusiasm, self-motivated and outcomes oriented How do I apply? Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. #J-18808-Ljbffr