Job Summary (50 words)
Complaints Officer
We are seeking a dedicated Complaints Officer to join our client's Integrity Unit on a 12-week contract, working 2 days per week. The ideal candidate will have previous experience in complaints handling or customer service and a mature outlook with strong administrative skills.
Key Responsibilities:
* Serve as the first point of contact for enquiries from members, ensuring a professional and compassionate approach.
* Triage incoming communications, identifying and assessing any welfare-related or organisational risks.
* Handle sensitive matters with discretion and seek/clarify information to effectively manage complaints and enquiries.
* Maintain accurate records in our case management system and file notes.
* Provide vital administrative support to the Integrity team, including managing the shared mailbox, taking minutes during weekly meetings, and following up on action items for the General Manager.
Requirements:
* Previous experience in complaints handling or a customer service environment.
* A mature outlook with proven experience managing sensitive matters.
* Strong attention to detail, time management, and administrative skills.
* A proactive and professional approach to problem-solving and communication.
About the Job:
This is a temporary opportunity with an immediate start available. We welcome applications from Aboriginal and Torres Strait Islander Peoples. The role involves working in a hybrid environment with a focus on resolutions in the education and training industry.
Contact Information: For a confidential discussion, please contact Ali Alpe at ali.alpe@robertwalters.com.au.