Systems/Network Technician - Australia at Ativion | softgarden View job here Systems/Network Technician - Australia Full Time Hybrid Canberra ACT 2601, Australia With Professional Experience 11/14/24 Role Purpose At Atvtion, we're at the forefront of the technology revolution, driving change and innovation across our industries.Our team of passionate professionals is dedicated to creating cutting-edge solutions that shape the future. Ativion is hiring qualified, driven, systems/network technicians to support company growth. The ideal candidate has workstation, systems, and network experience in enterprise networks. Role Responsibilities • Provide second line product support via phone and email • Troubleshoot product and customer environment related issues • Provide customer product training • Proactively communicate the status of open cases including required information, progress updates, and steps for resolution • Maintain clear helpdesk ticket notes and summaries • Continually improve the quality of customer support and services • Manage phone and ticket queues • Respond to system alerts.Required skills.experience/qualifications Technical Skills Required • Functional understanding of LDAP, Active Directory, e-Directory, DNS and Group Policy • Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices • Basic understanding of Internet security • Basic understanding of networking Personal Skills Required • Demonstrated customer service skills and the ability to work collaboratively with clients and co-workers • Exceptional personal, phone, and email etiquette • Excellent written communication skills • Ability to manage and prioritize multiple tasks simultaneously • Ability to self-start and self-manage issues and cases Preferred Experience • Experience with web filtering • Google G-Suite • Mobile Device Management (MDM) Systems • Basic understanding of Layer 3 routing • Basic understanding of Linux command line • Firewall experience This is a full-time, permanent role and will be based at our Canberra office.Strictly no agencies.Apply Online Imprint | Privacy Policy Powered by softgarden