May 2024 Technical Support and Help Desk Customer Service Training Essentials Course The May 2024 Technical Support and Help Desk Customer Service Training Essentials course is designed as a short-duration (3-hour) course to provide your technical support/help desk employees with professional customer service skills that will immediately impact your business.Whether it's for new employees, existing employees who are a little stale, or employees who have never had any professional customer service training, this course will teach the core fundamentals to assist them in delivering consistently great customer service over the phone in a technical support/help desk environment.The course goes beyond traditional customer service training clichés such as 'always have a smile in your voice' and 'use the customer's name 2 or 3 times in a call'.Crucially, we don't teach scripts (they don't work!), but we do provide your employees with a proven, reliable structure for customer support phone calls that will enable them to consistently communicate in key moments with energy, empathy and simplicity.In particular, your employees will learn how to master the start and the finish of any phone call, identify the root cause of the customers issues or concerns, and how to check in with the customer for understanding, comfort and resolution throughout.They will also learn and practice a simple but powerful two-step method for dealing with more difficult customers and situations they may encounter. May 2024 Technical Support and Help Desk Customer Service Training Essentials Course Fast Facts 1 x 3-hour training session to fast-track learning and minimise the impact to your business.Suitable for any employee dealing with customers over the phone in a help desk/technical support role (office/admin, call centre, etc.)Delivered online and live with high engagement (laugh & learn!).Facilitated live by industry expert Simon Blair, one of Australia's top Customer Service & Tech Support trainers. Who is this course suitable for? The customer service skills we teach for customer support are applicable to all industries, products and services and are suitable for any employee who speaks to internal or external customers over the phone in a technical support or help desk capacity.Typical roles suitable for this course include:Technical support agents/employeesIT Helpdesk staffCall centre agents that handle customer support/technical enquiries.Over a 3-hour online/virtual training session, the May 2024 Technical Support and Help Desk Customer Service Training Essentials course will teach your staff the critical skills for technical support that the most successful customer support employees in the world use to deliver superior customer experiences and efficient first contact resolution.The skills taught align with the Australian Contact Centre Quality Standards, consisting of five core competencies and 18 behaviours required to deliver great customer service over the phone. Course Details The May 2024 Technical Support and Help Desk Customer Service Training Essentials course is delivered live via virtual/online training and is a public course, which means there will be employees from other businesses on the course.The course is delivered live at the following date and time:Date: Tuesday, 14th of May 2024Time: 13:00 to 16:00 AEST (Melbourne, Australia)The public May 2024 Technical Support and Help Desk Customer Service Training Essentials course is just $268 per employee ex GST for 3 hours of live, facilitated learning with Simon Blair.Simply select the preferred date at the bottom of this page to purchase tickets to that specific course.Payment can be made instantly using a credit card, or you can request an invoice (Payment must be made prior to the course commencing).Do you have questions about this May 2024 Technical Support and Help Desk Customer Service Training Essentials course?