Casual Part-Time to Full-Time Role Are you a passionate and empathetic individual looking for an exciting opportunity to work in a rewarding environment? Sydney Animal Hospitals – Northern Beaches is seeking an experienced receptionist to join our energetic team. Our practice, located in one of Sydney's most beautiful areas, offers a high standard of care in a fun, engaging workplace. We treat a wide variety of cases, from orthopaedic procedures to oncology, and everything in between. We are proud to provide high-quality medical care while fostering a supportive and enjoyable work environment. About us:Our newly refurbished hospital is fully equipped with:- Full IDEXX laboratory- Ultrasound- Digital and Dental X-ray- Multi-Parameter Monitoring- Smartflow- Laser Therapy About the Role:As a veterinary receptionist, you will be the first point of contact for our clients, ensuring a warm welcome and seamless experience. Your responsibilities will include:- Greeting and managing clients and patients- Answering busy phone lines and scheduling appointments for multiple veterinarians, including triaging emergency phone calls- Handling emails and processing pet insurance claims and pathology results- Providing administrative support to veterinarians and management- Assisting clients with over-the-counter products and managing stock deliveries What We're Looking For:- Passion and Commitment: You love helping both animals and people and are dedicated to exceptional patient and client care.- Customer Service Experience: Proven experience in a strong customer service role is essential, along with exceptional communication skills.- High Emotional Intelligence: You remain calm under pressure and can handle stressful situations with poise and empathy.- Reliable Work Ethic: You are dependable, with a stable work history and an excellent ability to multitask.- Strong Team Player: Able to work collaboratively and take direction within a fast-paced environment.- Computer Skills: proficient in Word and Excel, experience in RX works preferred- High Attention to Detail: Accurate with client data management and administrative tasks. What We Offer:- A rewarding role in a dynamic, supportive environment- A positive workplace culture based on trust, respect, and teamwork- An employee assistance program for additional support- Flexibility with casual, part-time to full-time work optionsIf you're looking for a role where you can truly make a difference in the lives of pets and their owners, while being part of a passionate team, please send through you resume with a cover letter telling us about yourself to (email protected)