* Work in a great team environment
* Ongoing training & events
* Discounted parking rate
Place Estate Agents is looking for a driven, customer centric candidate to support our James Street Office front of house operations and provide 6-star customer service to all external and internal clients.
In addition to the customer service, corporate reception element, you will be a pivotal member assisting operations support to the office. This part of the role will see you work closely with and as a support to the Executive Assistant to the CEO. The successful candidate will have a bubbly, welcoming personality and strive to go above and beyond to continuously provide and improve customer experiences.
This is a full-time role working Monday to Friday between 8:30am and 5:30pm.
Role & Responsibilities
* Greet clients and colleagues, provide excellent customer service, and manage incoming calls efficiently.
* Prepare and maintain meeting rooms and communal areas, including setting up video conferencing or IT needs.
* Handle stock and stationery management, coordinate mail, and manage key sign-ins/outs.
* Manage staff car parking accounts, order staff gifts, and handle general HQ orders and supplies.
* Liaise with property management for office maintenance, and handle printing and binding requests for all departments.
* Lead the social club, including managing the Place HQ event calendar, staff events, birthdays, and parties, while managing cake orders and clean-up, and assist with social club events, food orders, birthday messaging, and budget coordination with the CEO's EA.
* Manage miscellaneous HQ projects as assigned.
* Provide ad hoc support to the CEO, including task assistance, meeting coordination, and research for reports and special projects.
* Assist with staff initiatives (e.g. ordering rewards, managing the book club), and support in customer satisfaction surveys, project management, and report creation.
Skills & Experience
* A minimum of 12 months experience in a customer facing role is essential
* High level skills in CRM platforms
* Strong verbal and written communication skills and a confident and outgoing nature
* Very detailed oriented
* High level experience using Office 365 necessary
* Professional presentation
* Proven ability to show initiative and be solution focused
Benefits
* Work in a great team environment
* Ongoing training & events
* Subsidised gym membership with Total Fusion
* Discounted parking rate
About Place Estate Agents
Place is a hard-working company, but we have a lot of fun along the way. We celebrate all successes, no matter how big or small they are and embrace a strong team culture across the group. Over 400 people have found their happy place with us, is it time to find yours?