Job Summary
This is a hybrid position primarily based in Abbotsford, offering flexibility and work-life balance. The role requires three days a week in the office after probation, with options to work remotely.
About the Role
We are seeking experienced customer service professionals for our Melbourne call centre. As the first point of contact, you will provide excellent customer service by coaching and supporting colleagues.
Key Responsibilities:
* Respond to phone, email, and webchat enquiries from customers
* Support customers with complex needs and refer them to appropriate services
* Drive customer satisfaction through quality service provision
* Participate in team discussions, meetings, and forums to share knowledge and ideas
* Engage in own development and identify areas for improvement
Requirements:
* Outstanding listening, oral, and written communication skills
* Possession for providing exceptional customer experiences
* Fast learner able to adapt to new systems and processes
* High level of initiative, tackling problems methodically and logically
* High energy and motivation to succeed
* Strong attention to detail and commitment to delivering quality outcomes
Rewards
Flexible work arrangements to find the best balance between work and lifestyle
Health and wellbeing rewards tailored to support you and your family
Investment opportunities in our company through share purchase plans
Recognition awards and team get-togethers to celebrate achievements
Support for personal growth and development within a close-knit community