Exciting Leadership Opportunities
We are seeking a leader to join our Deakin HELP team, focused on enabling internal stakeholder success. This newly formed organisational area is designed with a focus on staff feeling supported, heard, and leaving with an experience that exceeds their expectations.
About the Role:
* Champion customer service excellence and be passionate about providing customer-based solutions.
* Leverage your understanding of key business drivers to inform innovative strategies and deliver solutions, drawing on diverse perspectives and resources.
* Simplify complex issues into clear, actionable outcomes, while encouraging fresh thinking and continuous review of service delivery to drive excellence.
* Manage and prioritise workloads effectively, establishing and delivering efficiencies to track progress of customer satisfaction and adapt to changing needs.
* Analyse trends to uncover opportunities, solve challenges, and implement impactful solutions while continually evaluating and refining delivery.
* Communicate by example and with positive energy, fostering a culture of inclusion, ethics, and high performance, while coaching and celebrating the achievements of the team.
* Collaborate closely with key stakeholders to align activities with broader organisational goals and ensure effective communication is delivered to all customers.
What We Offer:
* A variety of Full-time roles available.
* Attractive remuneration offered + 17% Superannuation (pro rata, part time).
* Flexible location offered in Geelong Waterfront or Melbourne Burwood campuses + hybrid work arrangements.
* Ongoing learning and development opportunities to grow your career.
* An inclusive and supportive culture and environment to work in, both online and on campus.
About Us:
We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research, and innovation and the contributions we make to the wider community.
We value diversity and aim to build an inclusive environment that champions, embraces, and respects differences.