Inspired by lifestyle. Driven by opportunity. Position Title Casual Protective Services Officer - 24/7 Operations Centre Employment Status CasualDepartment Planning and Regulation Location BundallSalary $35.69 to $37.97 per hour plus attractive allowances About your new Branch Our City Inspectorate Branch is currently seeking applications for Casual Protective Services Officer roles at our busy 24/7 Operations Centre, providing asset protection, access control, site monitoring and alarm response across the city. This is the ideal role for someone who likes all the flexibility that shift work across a 7-day roster affords. About your new role Maintain protection of people and assets and control access at City establishments, including; Controlling and monitoring access and egress of vehicles and pedestrians. Performing Protective Services control and alarm response. Addressing security breaches and providing advice on security-related issues. As an authorised officer monitor and enforce the following Local Government Acts:- Local Laws 1,2,3,4,7,9,11,12 and Subordinate Locals Laws Maintaining written and electronic security occurrence logs. Providing high-level customer service at all times. Assisting with general administrative duties as required. Complying with relevant operational procedures and systems. Producing written and computerised reports as directed. Adhering to and implementing State and Federal legislative requirements and procedures/practices, particularly concerning workplace safety. Maintaining a zero-tolerance approach to aggression displayed in the workplace. Performing other duties as directed if required. What you bring to your new role Minimum 2 years' service in an Emergency Services background in State/Federal Protective Services, Police, QFES or Australian Defence Force (administration roles not deemed suitable). Ability to communicate clear explanations regarding (function/discipline) processes and procedures in written and verbal form. A sound level of interpersonal and negotiation skills includes giving clear instructions and having them followed. Delivers high-quality service to customers (internal/external) and understands and reacts responsively to customer expectations. Ability to work productively in a team environment and foster good relationships with team members, clients and stakeholders. Ability to communicate and interact courteously and efficiently with internal and external customers to ensure a positive image of the Council is portrayed. Demonstrate a thorough understanding of CCTV monitoring platforms. Demonstrates a thorough knowledge of Microsoft applications, word, outlook, excel, and the ability to learn new software applications as required. You will hold a current First Aid and Cardiopulmonary Resuscitation (CPR) Certificate Ability and willingness to work a rotational shift roster (includes weekends and public holidays) Be part of shaping the Gold Coast's future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year A professional, and inclusive work environment working with modern equipment Free parking A work environment committed to safety as our number 1 priority Personal and professional development courses We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.How to apply For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email (email protected) Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.Contact Person Ken ClarkContact Email (email protected) Closing Date Open EndedThe City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.