Inspire our customers at Beaumont Tiles!Be part of our growthBe an integral part of a dynamic, supportive and successful teamDiverse and challenging roleImmediate startReporting to the National Retail Customer Service Manager, this role will be the first point of contact for franchise and company stores across NSW/ACT and responsible for providing expert assistance and advice to our people.This role will work in the retail sales support team in our NSW state office at Pemulwuy and be the "go to" person for support. This role is critical in ensuring our customers are provided with a hassle-free, professional experience with our company at all times.DAY TO DAY…Providing telephone and email service to stores across the state, ensuring service excellence, problem-solving, order processing, and resolving issues with orders, along with communication with the warehouse for the stores and deliveries.Role responsibilities…Taking incoming calls and responding to a high number of daily emailsFollowing up orders and communication with warehouse staff and retail storesProblem-solving for the storesManaging the order processDaily reports actionedYOU…You will have the ability to listen intently, take ownership of situations as they occur, and provide our staff and customers with a sense of confidence.Previous customer service or retail sales experienceEfficient and accurate administration skillsHighly developed interpersonal skillsExcellent verbal and written communication skillsAn adaptable personal style to suit varying interactionsThe ability to become an expert – the “go to” person for your teamSolid time management skillsDaily communication between warehouse & retail storesProblem-solving ability and ability to multitaskCompetent user of Microsoft suite of products (including spreadsheets)OUR CULTURE…At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognize that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.THE PERKS…Be part of a market leader and nationally recognized companyAttractive remuneration packages with incentivesEmployee assistance program (EAP)Training and development opportunitiesExclusive employee discountsFun and collaborative work environmentABOUT US…Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 100 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. www.tile.com.auHOW TO APPLY…If you are looking for the next step in your Sales career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click 'Apply' now!Enjoy your work with Beaumont Tiles!
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