Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.Labour Hire 12 month hourly rate contract, with the opportunity to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Echuca office. (5 days on site weekly)About the role: The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.Responsibilities will include: Managing and resolving participant matters by actioning planning tasks as per the Agency ActProviding counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online supportResolving customer enquiries, providing information and/or referring customers to appropriate government or community servicesManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Business systemsAbout you: Australian citizenship is a requirement to be eligible for this positionPrevious experience within Government or Disability highly advantageousAbility to work in a teamAbility to manage conflict and difficult/sensitive conversationsAbility to use initiative and work independentlyAbility to learn new systems and processesSuccessful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check.APPLY: Submit your resume, or for further information please contact ****** #J-18808-Ljbffr