Level 2 Support Engineers - Managed Services We are a leading IT provider in Victoria, on the lookout for talented IT Support Engineers to join our award-winning team.
We deliver exceptional IT support to a diverse range of businesses across the region and nationally, with growth in many industries.
We're seeking a candidate ready to embrace new challenges and accelerate their career! Your role will include providing remote and on-site support to clients, managing a dispatched calendar, and working towards KPIs that uphold our platinum-level service standards.
What We're Looking For
A minimum of 2 years of experience in a support role, with strong knowledge of IT technologies for SMBs. Excellent written and verbal communication skills. A friendly, outgoing personality and the ability to think laterally to resolve complex issues. A knack for learning new technologies quickly and thriving under pressure in a fast-paced environment. Effective time management and a solutions-focused mindset. You'll also enjoy the occasional opportunity to work on exciting projects in regional areas and interstate—so a love of travel is essential.
Technical Requirements
Experience with Windows desktop suite, Microsoft Office, and desktop hardware. Desirable: Familiarity with Service Management Tools, networking (WAN, VPN, firewalls, TCP/IP), and Microsoft 365 Administration. Australian residency or citizenship. A valid driver's licence. What We Offer
We foster a fantastic culture, including regular social events. We are committed to nurturing new staff and providing excellent career progression opportunities in a modern, collaborative work environment.
If you're a positive individual eager to deepen your IT skills, build lasting client relationships, and contribute to an award-winning team, we'd love to hear from you!
Job summary
Join as an IT Support Engineer! Provide top-notch IT support, grow your skills, and enjoy a great team culture.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr