About Our Client
Our client is a global leader in the design, manufacture, and supply of advanced power transmission products and solutions. They have a rich heritage and a commitment to innovation, serving diverse industries including manufacturing, transportation, and energy.
About the Role
We are seeking a motivated and skilled Internal Sales and Application Engineer to join our team based in Melbourne's south eastern suburbs. This position provides technical support, application engineering, internal sales, and customer service for our Fluid Power and Planetary Gearbox product lines.
Key Responsibilities
* Technical Support: Provide high-standard technical support and product information to customers and internal staff. Offer applications engineering support, including product selection and custom design assistance.
* Project Management: Develop 3D models, 2D drawings, hydraulic schematics, and perform engineering calculations to support applications engineering. Project manage the delivery of complex projects.
* Internal Sales: Prepare cost estimates and quotations. Handle telephone, mail, and fax orders, ensuring prompt and accurate processing. Record lost sales opportunities and maintain databases for enquiries, orders, and quotation follow-up.
* Customer Relationship Management (CRM): Maintain accurate and up-to-date customer data in the company's CRM system. Manage opportunity and enquiry registers, informing internal and external customers of progress.
* Purchasing: Purchase stock and non-stock items to support sales orders within approved authority levels. Recommend stock purchases and manage stock levels in conjunction with TT management.
Skill Requirements
* Strong technical knowledge in fluid power and planetary gearbox systems.
* Experience in applications engineering and project management.
* Proficiency in developing 3D models, 2D drawings, and hydraulic schematics.
* Excellent communication and customer service skills.
* Ability to manage sales orders and provide accurate quotations.
* Familiarity with CRM systems and maintaining customer data.
* Strong organizational skills and attention to detail.
Benefits
* Competitive salary and benefits package.
* Opportunities for professional development and career growth.
* Collaborative and supportive work environment.
* Commitment to safety and employee well-being.
* Access to innovative tools and technologies.