Accor Nords Wharf, New South Wales, Australia
6 days ago Be among the first 25 applicants
Company Description
Novotel Melbourne South Wharf features a golden 26-level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar, and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, with 180+ retail brands.
Job Description
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean, and comfortable for guests.
Key Duties Include
* Provide passionate, knowledgeable, and friendly service to external and internal guests at all times
* Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and features
* Check guests in and out of the hotel
* Handle guest enquiries and provide information and assistance
* Collect payment of accounts and issue invoices accordingly
* Communicate with other departments to ensure relevant information is shared
* Assist in maintaining a safe and secure environment for guests
Qualifications
* Previous customer service experience, preferably in a busy hotel environment
* Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
* Self-motivated with a positive and professional attitude
* Strong knowledge of computer systems, including Microsoft Office and preferably Opera
* Ensuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys, and guest confidentiality
* Good interpersonal skills with the ability to communicate with all levels of team members
* Available to work at least 4 shifts per week
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
At Accor, we are guided by our Heartist Philosophy, which is focused on:
* Be All You Are - We foster a diverse and inclusive company culture that encourages autonomy, creativity, and personality, and empowers our team members to be themselves, and to act and grow.
* Grow and Create Your Path - We are deeply rooted in a culture of learning, serving as a genuine social elevator, and providing boundless training and development opportunities for our Heartists to grow.
* Work with Purpose - We are committed to providing Heartists with the opportunity to create memorable experiences for guests, as well as make a positive and sustainable impact through their engagement with the Group.
* Enjoy & Feel Valued - We recognise and appreciate our Heartists' dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams.
Benefits
* Be a part of a global hospitality company and explore Accor’s limitless possibilities
* On-the-job training and mentorship
* Access pathways for career advancement and personal development within Accor
* Enjoy exclusive Accor discounts and global benefits
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitality
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