OUR PURPOSE IS ‘TO PROTECT’ WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Administration/Customer Support Officer 2x Permanent part-time roles available (7.25 hr days) Office based role in Woonona with onsite parking Advantageous benefits About the role: In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. You will have a flexible approach to work and be adaptable as there will be ad hoc requirement to cover a busy reception area. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests. Your main responsibilities will include: Providing general administrative support Manage incoming calls via a call queue Address any incoming emails Reception duties including being the first point of contact for customers and/or clients Maintaining accurate information and file management About you: Your education, experience and skills will include: HSC or TAFE equivalent Cert III in Business Administration (desirable) Previous administration experience (required) preferably in a reception area Experience in a medical practice or scheduling and appointment allocation (desirable) Ability to work in a team and independently with a focus on customer service excellence Competent in the use of Microsoft Office, particularly Word and Excel Friendly and professional outlook combined with a strong work ethic Discretion and the ability to keep information confidential Strong attention to detail and excellent communication skills Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference What we offer: Check out our Benefits page to learn more about our Employee Value Proposition Friendly and supportive team culture Permanent, part-time roles in our Woonona office with onsite parking $63,217.32 base salary plus superannuation (pro rata) 7.25-hour days 5 weeks annual leave plus 20% leave loading (pro rata) 18 days personal leave & 3 days family and emergency leave (pro rata) Paid Parental Leave for permanent employees (super paid on paid parental leave) Superannuation co-contribution scheme Additional company holidays at Easter and Christmas Access to onsite gym and onsite parking Professional Development days Reward and Recognition program to celebrate your success Retailer discounts through Smart Spending App Access to Employee Assistance Program and novated leasing