Flexible work options – work from home or our Varsity Lakes office after completing on-site trainingComprehensive training and support providedGreat opportunity to support one of our Federal Government ClientsMultiple Casual Opportunities available.Customer Contact Officer Serco is a place where you can grow Here at Serco, we take pride in serving governments around the world – by joining our team you'll be 1 of 10,000+ professionals across ASPAC delivering a range of services in an environment that offers challenge, opportunity, and reward.
As part of our team, you will represent a Federal Government agency delivering services and support to Australians. We offer lots of opportunity for you to grow and flexible benefits to suit you in every stage of your life and career, including:
Enjoy the flexibility of a hybrid work arrangement. After training, you will have the opportunity to work from home.Comprehensive training and support set you up for successA flexible Monday–Friday roster with working hours scheduled between 8AM and 8PMAccess to our extensive benefits including our rewards and discounts programAccess to our 24/7 Employee Assistance Program for you and your familyMake an impact at Serco As a Customer Contact Officer, you will play a key role in delivering exceptional service by:
Responding to inbound calls, offering clear and accurate information to assist customersConducting outbound calls to follow up on enquiries, resolve issues and collect necessary detailsNavigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service.Keeping detailed and accurate records of customer interactionsSerco is a place for you To be successful in this role you'll have:
Ability to train from site with a requirement to live within 1 hour drive from Varsity Lakes Central.Strong attention to detail and accuracy when interacting with customersExcellent communication skills, both verbal and written to explain complex information clearlyExperience in customer service within a contact centre, retail, hospitality, or similar environmentThe ability to navigate multiple screens and information systems simultaneouslyA calm and resilient approach when handling customer enquiriesA strong commitment to teamwork and professionalismA proactive mindset, eager to learn and apply feedbackEquipment required to undertake the role If you chose to work from home after your training period, the following 'Bring your own Device' (BYOD) equipment and home office set up is required:
Windows: 7, 8.1 or 10 or Mac: 10.13 (High Sierra), 10.14 (Mojave), 10.15 (Catalina)Up-to-date anti-virus softwarePrivate Internet accessMinimum internet requirements: NBN or ADSL2+ (internet speeds 30Mbps download and 2.5Mbps upload).Smartphone and compatible charger (iPhone, Android, etc.) with minimum 3G internet accessRemote Access Soft Token installed via App Store / Google PlaySuitable confidential working space at home is required (photographic evidence will be required);Mouse and keyboardErgonomic ChairWorkstation/ desk2 x screensTo work with Serco, you'll also be required to:
Complete a pre-employment check including relevant security and Police clearancesProvide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)Complete a behavioural and computer assessmentAttend an information session that describes what it's like to work in a virtual contact centreIf successful in the role, complete the 6-week training and consolidation program (full time during business hours at our Varsity Lakes contact centre)As a fast-growing and successful global company, Serco's services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.
In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
#J-18808-Ljbffr