JOB DESCRIPTION:At House of CB, our Sales Associates are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - our Sales Associates will work together as a team to contribute towards the sales and profit in the store.Customer Experience:• Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.• Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.Sales & Profit:• Consistently achieve and exceed daily and weekly sales targets.• Maintain good knowledge of store KPI's.Visual & Merchandising:• Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.• Assist with replenishment, delivery and organisation tasks.People & Culture:• Work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.• Positively represent HOCB through promoting a dedicated and luxurious environment.• Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues. WHAT WE ARE LOOKING FOR:• 1+ years retail experience in a fast-paced environment• Dedicated to providing outstanding customer service• Flexibility in working hours with weekend availability• Holds initiative and works with a sense of urgency WHAT WE OFFERBrand discountMonthly bonus for eligible employeesEmployee development programme