The Recovery Specialist plays a key role in supporting the Customer and Marketing team in delivering 360Health to MetLife customers and fostering best practice claims management within the Claims Department of MetLife Operations.
Key Responsibilities
* Offer clinical and occupational recovery expertise to support claims duration management and customer recovery outcomes.
* Understand, promote and advocate for the 360Health offering in both operations and customer-facing channels.
* Review recovery strategies with claims teams, championing best practice, evidence-based claims management strategies, as well as providing injury management/vocational rehabilitation coaching and support to claims teams.
* Manage a portfolio of cases requiring intensive recovery input including external rehabilitation with a return to health and work focus.
* Attend claim review meetings with key stakeholders to promote recovery activities and be a SME for any absentee management concerns for the employer or partner.
* Develop and deliver learning and development solutions to expand MetLife's capability.
* Drive innovative thinking through the generation of service, process, and organisational ideas in order to develop continuous improvement initiatives to effect positive commercial outcomes.
Essential Business Experience and Technical Skills
* Tertiary qualifications in occupational therapy, physiotherapy, nursing, social work, rehabilitation, psychology, or associated allied health.
* Exceptional understanding of disability case management and injury management experience.
* Experience in consulting with claimants, employers, and medical providers to develop recovery plans.
* Proven experience in assessing and proactively managing recovery/rehabilitation and return to work strategy in the context of insurance claims.
* Demonstrated understanding of how strategic claims management contributes to customer and commercial outcomes.
* Demonstrated 'team player' attributes such as ability to share knowledge, contribute positively and consistently to both team and MetLife culture while supporting and assisting others.
Estimated Salary: $80,000 - $120,000 per year
About MetLife
MetLife is a leading financial services company recognised on Fortune magazine's list of the World's Most Admired Companies. The company provides insurance, annuities, employee benefits, and asset management to individual and institutional customers across more than 40 markets worldwide.