RESORT ATTENDANT
Hamilton Island has a range of hotels, outlets and facilities that offer guests an opportunity to relax and enjoy the island within beautiful surroundings.
As a Resort Attendant for Reef View Hotel, your role will primarily focus on the high standard of cleanliness, presentation and hygiene in assigned areas and providing service in an enthusiastic and friendly manner meeting productivity standards and guest satisfaction needs. Resort Attendants may be allocated to work across various locations at Hamilton Island.
Your Role
1. Respond to guest and staff needs in a prompt and courteous manner ensuring guest satisfaction is met at all times
2. Efficiently clean assigned number of rooms or areas in keeping with departmental standards, with a focus on tiles, ceilings, carpet, mattresses and seating
3. Ensure lost property items are recorded and handed to the relevant Manager / Supervisor in a timely manner
4. Ensure vehicles and / or service areas are stocked, replenished, clean and tidy at all times including disposing of all rubbish appropriately
5. Advise relevant supervisor or manager of any stock shortages
6. Secure rooms, ensuring all doors and windows are closed when room clean is complete
7. Responsible for inspection of common rooms, communal kitchens and laundry facilities ensuring the standards of cleanliness and presentation are maintained and meet SOP’s
8. Assist with mentoring new staff members in processes, standards and efficiencies as per departmental procedure
9. Ensure all common areas, including resort lobby areas, toilets and walkways are maintained, clean and free of debris at all times
10. Efficiently clean the guest areas of the resort pools, guest dining precinct and retail areas maintaining department standards
11. Report any damage, safety hazards or maintenance requirements to appropriate Supervisor or Manager
12. Team effectiveness – act as a positive influence and work as part of a team
13. Work, Health & Safety (WHS) – follow all HIE WHS Policies & procedures
14. Undertake any other tasks commensurate with roles and responsibilities and as directed by your Manager or Supervisor
About You
Essential to this role is your impeccable grooming and presentation, a reliable and positive attitude, and flexibility with work hours. At times you may also be required to provide tourist and local knowledge to guests, and assist in other departments.
You will also have:
1. Excellent communication and interpersonal skills
2. Must be reliable and flexible in terms of rosters and shift work
3. Must have a friendly and enthusiastic attitude
4. Must be a team player
5. Ability to work autonomously early in the morning and late at night
6. Strong work ethic and good eye for detail
About Us
Part of the Whitsundays and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club and of course the award winning qualia resort.
Click 'Apply' to be taken to our Hamilton Island Careers page.
Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.
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