Curtin Connect Advisor (Future Students) plays a vital role in shaping the educational journey of domestic prospective students. This position is part of our expanding Future Students team, where you will have the opportunity to make a positive impact on students and contribute to their success.
As a frontline advisor, you will provide expert guidance and support to a diverse range of students, helping them navigate Curtin University's wide range of courses, support services, and alternative pathways. Your key responsibilities will include:
* Delivering high-quality service to prospective students across various enquiry channels, including phones, in-person appointments, online enquiries, and events.
* Being the go-to contact for prospective student queries related to course information, entry requirements, alternative pathways, admissions, enrolment, scholarships, and fees.
* Maintaining productive relationships with key stakeholders such as University Marketing, Domestic Admissions, and Faculty staff.
This role requires a dedicated problem solver who thrives in a fast-paced environment and has the ability to work with a diverse range of people. To be successful, you will need to have:
* A completion of degree or diploma with considerable relevant experience, or an equivalent combination of relevant experience and/or education/training.
* Demonstrated experience in customer service delivery and a personal commitment to continually achieving a high level of client satisfaction.
* Demonstrated organisational skills with the ability to manage own work activities and priorities to meet work area requirements and deadlines.
By joining our team, you can look forward to setting up our prospective students for success through shaping their educational journey, nurturing applicants throughout the entire process from enquiry to enrolment, and participating in unique marketing events to promote the distinct Curtin experience. We are an energetic and dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research.