Maintenance Support Officer (Call Center) -Mackay Temporary role – immediate start date Opportunity to break into government role Work during the holiday season The Opportunity Strong Call Centre Skills/Knowledge Problem-solving Multitasking Exceptional customer service, active listening and verbal and written communication skills Phone Skills De-escalation Skills.Problem Solving Skills.Strong time management and decision-making skills Attention to detail Ability to work in a fast pace environment Being able to collaborate and work in a team.Microsoft Office Skills/Knowledge: Excel, Word, Teams About You Arranging responsive maintenance for Government Housing Properties Answering or making customer calls to address their maintenance needs Engaging with callers to confirm or clarify information and calming angry customers, as needed Building relationships with customers and contractors Appropriately using software, databases, scripts and tools Understanding and striving to meet or exceed call centre metrics Providing consistent customer service To Apply Applications in Word format should be forwarded to us by clicking the 'Apply' button below.For a confidential discussion, you are welcome to call Daria on (07) 4034 5000 .Aboriginal and Torres Strait Islanders are encouraged to apply.About Us With offices in Cairns and Townsville, Precruitment is Regional Queensland's leading recruitment consultancy, specializing in permanent and temporary roles.With a focus on administration and professional talent, we are selected suppliers to local businesses, Queensland Government, Government Owned Corporations and Local Government.We have a broad client base throughout Regional, North and Western Queensland.Speak to the professionals who actually live and work in the Queensland Regions.Lifestyle and Career – you can have it all!