The Customer Service Reception Essentials course has an average rating of 5.0 /5 stars!
Do you have employees who greet customers in person or over the phone that you’d like to add some customer service polish to?
The October 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at employees working in reception/admin/office roles such as healthcare and small businesses that handle customers in person and/or over the phone. This course provides core customer service fundamental skills that will leave a positive impression with your customers.
This course is great for new employees and serves as a refresher for existing employees who have learned ‘on the job’ and were never taught professional customer service skills.
The October 2024 Customer Service Reception Essentials course will teach your employees the most critical and impactful behaviours needed to drive successful customer service outcomes while allowing them to showcase their personality and communicate with energy, empathy, and simplicity.
Your staff will learn how to master the start and finish of any customer service interaction, identify customer needs, deliver personalised outcomes, and check resolution and comfort. They will also learn a powerful two-step method for dealing with difficult customers and situations.
This course is suitable for any reception, administration, or front-of-house role that interacts with customers.
Course Details:
1 x 3-hour training session to fast-track learning and minimise business disruption.
Learn premium customer service skills and methodologies that can be applied across any industry, including training for face-to-face, phone, and email interactions.
Delivered live & online by Australia’s top Customer Service trainer, Simon Blair!
Built specifically for online/virtual training!
The October 2024 Customer Service Reception Essentials course has been specifically adapted for online delivery, enhancing trainee engagement and learning outcomes through interactive development methods.
At just 3 hours long, your employees will have the capacity to focus on the session while still having time to take on additional learning or jump straight back into work.
Whilst not mandatory, we recommend having the camera enabled for the training to maximise the learning experience.
Who should do this course?
The customer service skills taught are applicable to all industries, products, and services, and are suitable for any employee who interacts with internal or external customers as part of their role.
Typical roles suitable for the Customer Service Reception Essentials course include:
* Veterinary Receptionists
* Healthcare Receptionists (physiotherapists, Chiropractors, Myotherapists, Dieticians, etc.)
* Office/administration employees that serve customers
* Personal Assistants
* Warehouse/logistics employees that handle customer walk-ins
Over a 3-hour online/virtual training session, the course will teach staff the critical communication skills for dealing with customers that the most successful reception staff use to deliver superior customer experiences.
Centred on body language, empathy, action, and energy, participants will learn how to be more confident, efficient, and effective in every customer interaction.
Course Schedule:
The course will be delivered virtually via Zoom on:
* Date: Wednesday, 30th of October, 2024
* Time: 13:30 to 16:30 AEDT (Melbourne, Australia)
Pricing:
The October 2024 Customer Service Reception Essentials course is just $268 per person ex GST for 3 hours of live, facilitated learning.
Contact us for more information or to book your team!
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