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Amplar Heath Home Hospital, a virtual hospital delivering SA Health's My Home Hospital service, has become one of the first standalone virtual hospitals nationally accredited to the National Safety and Quality Health Service Standards.
To date, Amplar Health Home Hospital has delivered care to over 210,000 patients nationwide, showcasing remarkable patient experiences, reduced emergency department visits, and significant cost savings for funders.
We specialize in delivering acute hospital-level services to patients in their homes.
In collaboration with funders, we develop innovative programs powered by clinical expertise and technology, designed to alleviate health system pressures and enhance access to healthcare.
The Opportunity
As an Intake Officer at My Home Hospital, you will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements are met.
This role combines administrative and telephone support. You will be rostered to work three shifts: 7am-3pm, 10am-6pm, and 2pm-10pm across a 7-day roster.
You will impact by:
* Acting as the first point of contact and response for new and existing clients, referrers, general phone inquiries, and service inquiries.
* Receiving, documenting, and escalating concerns raised by clients, referrers, providers, or other stakeholders for timely follow-up action.
* Maintaining up-to-date referrer, client, and provider databases with client information.
* Dealing promptly with queries.
* Processing referrals from Local Health Networks, Hospitals, General Practitioners, Nurse Practitioners, and Residential Aged Care Facilities, and updating relevant systems within expected timeframes/KPIs.
* Performing other administrative duties related to client service delivery or VCC activity as requested.
About You
You will have previous administration and customer service experience, preferably in a healthcare environment.
From this, you will have gained strong Microsoft Word skills, attention to detail, and high organization.
We are seeking a team player with an adaptable and flexible approach to work.
You thrive in being proactive and using your initiative to seek solutions.
A natural communicator, you have excellent stakeholder management skills and build relationships easily.
Previous experience in intake or customer service roles within health is highly desirable.
This role is based in Eastwood, Adelaide.
We offer a part-time position (0.8 FTE) on a fixed-term contract until September 2025, with possibility of extension.
Successful applicants must have proficient IT skills and ability to work in a fast-paced patient-focused virtual hospital.
What's Next?
If you have the required skills and experience, we will be in contact shortly.
We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and strive to create an inclusive workplace and develop Indigenous careers.
We're committed to supporting better accessibility for our people.
If we contact you to discuss this role, you'll also have the opportunity to discuss any adjustments that will enable you to perform optimally in the role.