About As a Customer Experience Officer, you will be the primary point of contact for our customers, ensuring a smooth and positive experience from start to finish. Your responsibilities include onboarding new customers, setting up accounts, coordinating deliveries, and offering continuous support. Your role is essential in delivering our value to customers and building lasting relationships that drive loyalty and satisfaction. Position Overview In this role, you will be the friendly face of the company, providing exceptional customer service and support to our growing client base. Key Responsibilities Respond to customer inquiries and requests via phone, email, and chat in a professional and timely manner; Resolve customer issues and complaints with empathy and efficiency; Provide accurate information about the company's products and services; Process customer orders, returns and other transactions accurately; Collaborate with internal teams to ensure seamless customer experiences; Maintain detailed records of customer interactions and follow up as needed; and Identify opportunities to enhance customer satisfaction and suggest process improvements. Qualifications Previous experience in a customer service or call centre role, preferably in the administrative or office support industry; Excellent communication and interpersonal skills with the ability to interact with customers from diverse backgrounds; and Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and situation. Why Join Ongoing training and development opportunities; and Career advancement opportunities within a growing organisation. How to Apply For more information or a confidential discussion please call Carly Aungle at u&u on 02 8825 6600 quoting reference number 39890. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustmentsuandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.