Intro Recruitment Solutions – Maryborough QLD
Intro Recruitment is partnering with a Government Construction business with projects across Commercial and Residential building and maintenance. Due to recent growth and success, our client is looking to appoint Maintenance Support Officers (AO3/1 Level), ASAP.
Responsibilities:
* Call Centre environment within a small team
* Arranging responsive maintenance for Government Assets
* Answering or making customer calls to address their maintenance needs
* Engaging with callers to confirm or clarify information and calming angry customers, as needed
* Building relationships with customers and contractors
* Appropriately using software, databases, scripts, and tools
* Understanding and striving to meet or exceed call centre metrics
* Providing consistent customer service
Candidate Criteria:
* Call Centre Skills/Knowledge.
* Multitasking
* Exceptional customer service, active listening, verbal and written communication skills
* Phone Skills
* De-escalation Skills
* Problem Solving Skills
* Strong time management and decision-making skills
* Being able to collaborate and work in a team
* Microsoft Office Skills/Knowledge: Excel, Word, Teams.
To apply please click the apply now button or if you would like any further information please don't hesitate to contact Bridgette Eotvos at 0431 532 *** or *********@introrecruitment.com.au.
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