About Us
At Aliaxis, we aim to bring innovative solutions to the world's water challenges and accelerate the transition to clean energy.
Our Commitment
We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe.
Our Values
* We Dare to challenge the status quo, to innovate and to learn fast
* We Care for the environment, our customers and each other
* We Deliver by taking accountability for our decisions and actions
Job Description
Due to an internal promotion, we have a rare opportunity for an experienced Customer Support and Claims Team Leader to mentor and coach our fun and collaborative claims team and lead the way to deliver an exceptional customer experience.
Your Key Responsibilities
* Deal directly with internal and external customers, overseeing all returns, disputes, pricing discrepancies and claims nationally
* Coordinate collections and work on process improvement initiatives to reduce claims and ensure prompt payment and improve cashflow
What We're Looking For
* 2-3 years Customer Service Team Leader experience within a Manufacturing, Appliance, Trade or FMCG industry (Plastics, Building Products, Hardware or FMCG – highly considered)
* Experience leading a small customer service team with experience dealing with customer resolutions, problem-solving and the ability to navigate complex manufacturing process' to find the best solution
Why Join Us?
We offer a hybrid role working 3 days per week in office and 2 days from home, flexible working hours, STI program, annual pay review, and many more benefits that demonstrate our commitment to our employees' well-being and career growth.