About Us Waratah Support Centre is a dedicated organisation providing essential services to survivors of domestic violence. We are committed to creating a safe, supportive, and empowering environment for individuals affected by abuse.We are currently seeking compassionate, professional, and organised Reception Staff to join our team. This role is crucial in creating a welcoming, safe, and supportive environment for those who need our services. Waratah acknowledges, honours and welcomes the diverse communities we share. We celebrate the extraordinary diversity of people's bodies, genders, cultures, sexualities, and relationships. We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. This role will initially provide leave coverage for staff, particularly for the period 13-20 December 2024 (inclusive) 9.00am -5.00pm with an opportunity for other work. We will include training days at the convenience of the successful applicant. Key Responsibilities: Greet and assist clients and visitors in a professional, empathetic, and non-judgmental manner.Answer and direct phone calls, providing accurate information or referring to appropriate staff.Manage the front desk area, ensuring it remains clean, organized, and welcoming at all times.Maintain confidentiality and respect for clients' privacy in all interactions.Assist with scheduling appointments and coordinating services for clients.Manage client intake forms and documentation, ensuring accuracy and compliance with agency protocols.Perform general administrative tasks such as data entry and maintaining records.Respond to situations calmly and professionally, alerting appropriate staff as needed.Collaborate with staff across various departments to ensure clients' needs are met promptly and effectively. About you Experience and knowledge in reception and/or administrative rolesHigh level computer literacy with experience in the use of client databasesHigh level of customer service Ability to support and work within a team environmentDesirable experience in working in a high risk client agency How to Apply Please submit your application through SEEK including a current resume and covering letter addressing the above criteria and how you will be part of our amazing team. If you have any questions, please contact (email protected)