Retail Customer Service Officer
At Australia Post, we're delivering like never before. We're not just a postal service; we're a hub for community connection and growth.
About the Opportunity
You'll play a vital role in our retail teams, helping Australians service their own businesses and keeping millions of people connected. Every year, around one million customers walk into one of our Australia Post Offices, and it's our retail teams who make sure every experience is exceptional.
* Key Responsibilities:
* Performing customer sales and service transactions with customers
* Managing high-value transactions accurately (handling and processing cash, cheques, credit cards, and EFTPOS)
* Conducting and processing identity services transactions, including Australian Passport Interviews
* Promoting products and services through up-selling and cross-selling, merchandising, and other promotional activities
* Assisting customers with mail lodgements and associated costs
* Building rewarding relationships with customers by understanding their needs
* Assisting with administrative duties such as stocktaking and record maintenance
About You
You're friendly, enthusiastic, and reliable, with a love for working in a team environment. You're passionate about putting the customer at the centre of everything you do to make a difference in the community.
* Have experience in customer service and/or cash handling
* Be fit to lift up to 16kgs of mail regularly and stand for your shift
Our Commitment to You
We invest in your long-term growth, encouraging development through our values of trust, inclusivity, empowerment, and safety. We're committed to creating an inclusive workplace where everybody feels valued and can bring their authentic self to work every day.
As part of our team, you'll enjoy recognition and rewards for your contributions to our success, personal wellbeing initiatives, and opportunities to grow and develop your career.