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At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world.
We are looking for an energizing and confident Guest Service Officer to join our Front Office department and help lead the way in creating memorable guest experiences! Here, everyone's role matters, and your individuality is celebrated.
THE ROLE Check-in and check-out of guestsCashiering and answering incoming calls to the hotelCoordinating and programming wake-up callsAssisting guests with general enquiriesArrival report updating and room allocationHandling guest feedback and resolving any complaintsTHE PERSON High level of grooming and personal presentationHigh level of both written and verbal communicationFlexibility to work a variety of shifts including early mornings, late nights, weekends, and public holidaysPrevious experience with Opera is advantageousFull Open Driver's License within Australia is highly desirableLegal working rights in AustraliaTHE PERKS Complimentary accommodation at Hyatt properties worldwideDiscounted accommodation for associates as well as friends and familyComplimentary Headspace membership for Hyatt associatesComplimentary Employee Assistance ProgramAccess to hotel gym facilitiesUniform dry-cleaning serviceA career with Hyatt opens a world of opportunities. Our values of Empathy, Experimentation, Respect, Wellbeing, Inclusion, and Integrity are at the core of what we do.
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