Employment Type : Permanent Full Time
Position Classification : Health Support Services
Remuneration : 51844.63 - 56885.08
Hours Per Week : 38
Requisition ID : REQ556966
Applications close: 7th April 2025
Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).
The Organisation
The Mid North Coast Local Health District (MNCLHD) is a government funded health organisation that covers an area of 11,335 square kilometres extending from Port Macquarie in the south to Coffs Harbour in the north. MNCLHD provides a diverse range of services to a population of approximately 215,000 people. It has a workforce of 4,694 across seven hospital sites and 12 Community Health Centres. Our local health district is committed to being a child safe organisation, it was important for our teams to learn about the Child Safe Standards and their use as a framework for making organisations safer for children and young people. MNCLHD are the first local health district in Australia to achieve the status of recognition as a Veteran Employment Supporter which recognises organisations for their current workplace policies and practices that support veteran employment.
What You'll Be Doing
This position will support patients accessing MNC Virtual Care through the provision of screening, flow management, check-in and general enquiries. This position works with individuals and their families, health practitioners and communities to support patients and link them to health and other services. This position requires good skills in communication, identifying and solving barriers in access to care, collaborative problem solving and knowledge of referral to health services.
The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through Urgent Care service delivery, early intervention, and care navigation to people who have been identified as at risk of presentation and hospitalisation for low acuity conditions that can be safely managed over a virtual platform.
About you, do you have?
* Successful completion of a relevant Certificate III (or higher) qualification in Health Services Assistance, for example the current course HLT33115 Certificate III Health Services Assistance (Assisting in Nursing Work in Acute Care), or having equivalent experience or have completed 1 or more years training as an undergraduate nursing student. OR Appropriate skills and abilities to be classified as an Allied Health Assistant (AHA). To meet the requirements for Level 2 AHA: demonstrated experience working as an Allied Health Assistant for a period of 12 months or more and/or Certificate III in Allied Health Assistance (or equivalent qualification) or more years training as an undergraduate Allied Health student. If the applicant does not meet requirements above, they will commence service at Level 1 AHA.
* Demonstrated ability to effectively communicate and engage with patients/consumers, carers and the multidisciplinary health care team to identify and ensure responsiveness of care needs.
* Demonstrated effective clinical communication and willingness to learn new information technology applications, including written, verbal communication and interpersonal skills including the ability to communicate with a diverse range of people, utilizing a broad range of technology platforms.
What We Offer
With a culture of collaboration, openness, respect and empowerment we offer an interesting work environment and an opportunity to make a positive impact on the delivery and future of rural and regional health. Working with MNC Health gives you access to a great range of benefits:
* Fitness Passport
* Employee Assistance Program (EAP) for staff and family members
* Paid Maternity, Adoption and Parental Leave
* Allocated Days off (ADO) for full time employees
* Salary Packaging
* Professional Development & Learning
* Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
Diversity and Inclusion lies at the heart of how we recruit
Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.
All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ.
Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at .
Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.
A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.
Need more information?
* Click here for the Position Description
* Find out more about applying for this position.
For role related queries or questions contact
Cassie Deans on
For Diversity, Equity & Inclusion enquiries, please contact the District Manager -
'Get to know our Health District' - MNCLHD
Code of Ethics and Conduct for NSW Government Sector Employees
Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.
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