Senior Product OwnerPermanent positionSydney, HybridHow will I help?The product owners in the Westpac App & Online team may not produce code or designs, but they play a critical role in contributing to the delivery of our initiatives and play a huge role in defining and shaping what we do and how we do it, in collaboration with our sponsors across business and technology teams.Sometimes, the artefacts they create will be tangible, such as prioritised backlogs, annotated user stories, and documentation of decisions. Just as often, their work will be intangible—conversations carefully crafted, meetings well facilitated, logistics conquered, consensuses reached, difficult decisions worked out. The result is happy team members, software delivered on time, budget, with no surprises, and the greatest possible value achieved for our customers and business.Key Responsibilities:Create/review user stories that provide detailed requirements for development and test teamsAttend scrum meetings, planning sessions, retrospectives, and facilitate demosFind opportunities, develop, and implement changes to maximise digital adoption and advocacy by understanding underlying customer needsFacilitate understanding of stakeholder views on online banking to help ensure alignment of plans, budgets, and execution prioritiesWork with developers, business analysts, delivery managers, and architects to break down work, prioritise and plan requirements to demonstrate iterative and incremental value deliveryWork with internal stakeholders to build a readiness pipeline of projects and plan delivery based on available team capacitySupport workshops—including epic/feature estimation, prioritisation, iteration planning, and showcasesPlay an active role in coaching and influencing key stakeholders, business sponsors, and mentoring squads where neededWork closely with the Product Delivery Service Owner to improve visibility and transparency using agile practices at train and squad levelsEnsure adherence to the standards and frameworks, take responsibility for status reporting, managing delivery risks and issuesEnsure quality and appropriate testing of all digital changes in the squadsIdentify and raise opportunities for continuous improvement in team knowledge and performanceManage and track program-level execution and feature delivery, escalate impediments and risks. Contribute to tracking team-level vision and objective metrics and overall scorecardManage and optimise the flow of value through the team by working closely with the digital front door teamWhat do I need?Required Skills:High motivation and passion to work in a fast, agile environment with the ability to adapt to changeExceptional collaboration, listening, written, and verbal communication skills, including an ability to clearly communicate with management, business users, and engineersAble to oversee multiple complex projects, lead teams through ceremonies, including backlog grooming, stand-ups, retrospectives, scrum of scrumsComprehensive knowledge of Jira from a team to program levelAdvanced understanding of agile ways of workingExperience supporting teams through resolution of program issuesDesired Skills:Proven track record in driving digital product developmentExperience with delivering projects using agile delivery practicesProven track record in driving and measuring business outcomesResults orientation—focuses attention on key objectives, seeking effective business and customer outcomesAbility to effectively engage, influence, and manage expectationsDemonstrated ability to collaborate, contribute, and create effective teamwork across traditional organisational boundariesCustomer orientation—seek to identify and exceed customer requirementsTertiary qualifications in a business-related discipline or business experienceHow do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
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