Specialist IT Support | WAIO Technology | Jimblebar | FIFO | 8D6XAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Western Australia Iron Ore (WAIO) is an integrated system of four processing hubs and five mines, connected by more than 1,000 kilometres of rail infrastructure and port facilities in the Pilbara region of northern Western Australia.
About the Role As the Specialist IT Support, your purpose is to provide Level 1 desktop support for all I.T hardware deployments and related issues (i.e.: laptops, desktops, printers, mobile field devices, networks) with assisting other teams such as Enterprise I.T teams, TROC, Projects and Asset owners.
Your accountabilities include:
Delivers effective and timely responses to service requests, resolves incidents/problems and manages the Technology service catalogue, including:IT reliability and diagnostic support on hardware devices.Support for on-site IT incidents/tasks/minor works.IT logical support (pxe images, networks).Point of Contact for Site IT Technologies.Builds and deploys packages for installation, manages patching, troubleshoots end-user devices, and conducts low-level asset and inventory management.Determines the underlying cause of problems and evaluates multiple solutions to ensure a planned and structured approach to solving complex problems.Identifies, engages and manages a range of diverse internal and external stakeholders.Engages the capabilities of the entire organisation.Strives to achieve 100% safety, 100% customer value and 0% waste.Knows our customer and is obsessed with meeting their needs.About You To be successful in the role, you will possess a Trade/Tertiary qualification in Information Technology and/or can demonstrate extensive knowledge and experience in the following areas:
Demonstrated relevant experience in site IT Support.Demonstrate experience with Original Equipment Manufacturer (OEM) Standards to achieve acceptable reliability.Hold a valid Australian "C" class driver's license.Ability to maintain strong operational network relationships including collaboration with all stakeholders.Demonstrated capabilities in interpersonal relationships and communication skills.Understanding of ITIL principles.Ability to identify problems, raise tickets and participate in the resolution process.Exposure in Management of ServiceNow ticketing system and Asset Register and tracking.Having any of these certificates would be favourable but not essential:
Microsoft, Cisco or ITIL qualification/certificate.STEM qualification or relevant trade certificate 3.Location and Roster You will be based at our Jimblebar mine site in the Pilbara region of Western Australia, on a fly-in fly-out 8 Days, 6 Off roster. Our FIFO villages have a wide range of facilities, and all rooms have their own ensuite bathroom, television, refrigerator and air-conditioning to help you unwind, relax and sleep well.
Application close on Thursday, 12 Dec 2024 Supporting a Diverse Workforce At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day.
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