Our valued Federal Government client is seeking an enthusiastic and professional Business Support Officer to join their team in Ipswich.This role has an anticipated start date of 6 January 2025 for 6 months with a possibility of an extension.It offers full time contract paying $37.36 per hour plus Super and will be an equivalent APS3 level.The Role: As the Business Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs.In addition, you will provide general administrative support to the wider team.You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.Responsibilities include: Managing and resolving participant matters by actioning planning tasks in line with relevant legislationProviding counter support for the local office including participant enquiries in the self-help kiosks and online platformsResolving customer enquiries, providing information and/or referring customers to appropriate government or community servicesManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilitiesUndertaking research and investigation activities and preparing associated reports and correspondenceAbout you: As the Business Support Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands.This role will involve liaising with participants on a face-to-face basis and at times, delivering difficult news / handling challenging conversations.To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a government setting.In addition, you will demonstrate the following skills and experience:Advanced MS Office SuiteOffice Support/Administration (minimum of 2 years)Strong Customer Service experienceStrong communication skills, both verbal and writtenExcellent interpersonal skillsStrong organisational skillsA high attention to detailHaving a strong interest or previous experience with the Disability Sector would be an advantage.As this role is within the Federal Government, applicants are required to hold Australian Citizenship at time of application and ability to obtain a Police Check.This is a great opportunity to start the new year, so APPLY NOW!!!DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies.Do not submit any sensitive personal information in your resume. #J-18808-Ljbffr