Under the supervision of the EL1 Manager IT:
1. Analysing current business processes and workflows to identify and improve systems and practices while meeting business objectives and responsibilities.
2. Coordinate the delivery of digital projects, including scoping, planning, implementation, and maintenance plans while maintaining agency compliance.
3. Gather and investigate information from diverse sources to identify risks and opportunities relating to system development, and report on findings to relevant stakeholder meetings.
4. Conduct self-directed research to identify business needs and suggest digital solutions to those needs, ensuring that a wide range of ideas and viewpoints are considered.
5. Manage procurements and supplier relationships to ensure projects are delivered on time and within budget.
KEY ATTRIBUTES
1. An understanding of the function and purpose of digital systems such as Business Intelligence Platforms, Records Management Systems, Financial Management Information Systems, Customer Relationship Management Systems.
2. Ability to understand business processes and requirements and articulating system changes required to meet those needs as well as improvements to established processes and systems.
3. Ability to coordinate the design and delivery of digital systems that span several business units, with often competing priorities.
4. Familiarity with Agile project management and the process of continuous development, integration and improvement.
5. Excellent written and oral communication skills, and the ability to communicate complex information in an audience appropriate way.
HIGHLY DESIRABLE
1. Experience working with, configuring, and supporting one or more of the following platforms:
1. Salesforce
2. Microsoft 365
3. Azure DevOps
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