Email: Call: 0483 945 770 West Sector: Technology Job Summary - Competitive Salary up to $80,000- Flexible Work-from-Home Options- Convenient Western Sydney Location with On-Site Parking Job Description About your next opportunity: At West Technology, we are excited to collaborate with a renowned business, one of the largest family-owned companies in Australia and New Zealand.Recognized as a Top 10 Best Place to Work in Australia, this company boasts a vibrant culture and an inclusive, welcoming work environment.About your new role: Under the guidance of the Product Manager, you'll step into a specialised position providing level 1–2 support across Io T hardware and Azure-based Io T software platforms.Primary tasks will include: Facilitating onboarding, activation, and decommissioning of Io T devices.Offering technical support and troubleshooting for Azure-based platforms and Io T devices.Efficiently managing support tickets, ensuring timely follow-up and escalation.Providing user training on the utilization of Io T devices.Keeping support documentation and procedures up-to-date.About your experience:2+ years of experience in level 1/level 2 service desk roles.Proficiency in managing support tickets, with a focus on follow-up and escalation.Exposure or experience with Share Point, BI frameworks, and API frameworks.Excellent verbal and written communications skills.Strong analytical and troubleshooting skills.A customer service-oriented mindset.What's in it for you?Competitive salary, up to $80,000.Enjoy a highly flexible WFH policy for an optimal work/life balance.Convenient Blacktown location with on-site parking.Enhance your career by adding a great company to your CV! #J-18808-Ljbffr