About the Role
We are seeking an experienced Level 2 Support Analyst to join our dynamic IT team in Queensland. This role is ideal for a highly skilled professional with strong technical expertise, excellent problem-solving skills, and a passion for providing exceptional IT support.
Key Responsibilities
* Provide Level 2 technical support and troubleshoot IT issues efficiently.
* Assist Level 1 technicians and escalate issues to Level 3 when necessary.
* Maintain and support network infrastructure, including firewalls, switches, and PCs.
* Administer and support Microsoft Intune and Azure environments.
* Perform hardware imaging and asset management.
* Monitor and manage IT service tickets, SLAs, and ITSM systems.
* Work closely with internal stakeholders to ensure seamless IT support.
* Apply ITIL best practices for incident, problem, and change management.
* Provide exceptional customer service and maintain strong communication with end users.
Key Requirements
* 8+ years of experience in IT support.
* Advanced knowledge of TCP/IP, Linux OS, and Windows Operating Systems.
* Strong expertise in networking, hardware stacks, firewalls, and security protocols.
* Proficiency in Microsoft Intune and Azure administration.
* Demonstrated experience in IT asset management and imaging.
* ITIL and ITSM experience, with a strong understanding of SLA management.
* Ability to manage stakeholder expectations and provide effective IT solutions.
* Strong communication skills and a team-oriented mindset.
What's in It for You?
* Work with a dynamic and supportive IT team.
* Gain valuable experience in a fast-paced IT environment.
* Competitive contract rate.
* Opportunity to expand your technical expertise and career growth.