Service Lead, Community | Maitland Welcome to Club Aruma At Club Aruma, we follow our Brave Values, to be BOLD - speak up, RESPECTFUL - we respect each other and AUTHENTIC - we do what we say. Whether it’s supporting people in a Clubhouse location, in their own home or in the community, we help create communities where like-minded individuals can explore their hobbies, form friendships, and thrive. At Aruma, we live by our purpose: “Supporting people to live a great life—the life they want, the life they choose.” We offer more than a job; we provide a mission, a community, and an opportunity to make real, lasting connections. About the Role: As the Service Lead in Community, you will inspire and lead a team of Support Workers to deliver high-quality, person-centred services. This pivotal role ensures operational excellence, drives continuous improvement, and aligns with Aruma's strategic goals. You will partner with management to enhance service delivery, support staff development, and maintain compliance with regulatory standards. Key Responsibilities: Lead, supervise, and mentor Support Workers to achieve customer-focused, quality outcomes. Develop and implement innovative programs that meet customer goals and requests. Ensure compliance with organizational policies, procedures, and all relevant government legislation. Foster a positive workplace culture that reflects Aruma’s BRAVE values. Manage operational schedules, including rostering and day-to-day roster management, in a fast-paced environment where quick thinking is essential. Review expenditures and ensure accurate NDIS billing. Promote safety and well-being across all service areas by conducting risk assessments and ensuring a safe working environment. Perform an after-hours component once a quarter, where you'll be on call from Monday to Monday. Perks of Joining Club Aruma HEART Promise: Be part of a team that helps you “Heart your work” every day. Salary Benefits: Access up to $15,900 in tax-free living expenses and $2,650 in meals and entertainment. Health and Wellness: Enjoy discounted gym memberships, health insurance, and a robust Employee Assistance Program. Recognition: Celebrate your achievements through BRAVE Reviews and our annual BRAVE Awards. Career Growth: Unlock professional development opportunities in a supportive, values-driven organization. About You: Experience & Qualifications: Minimum three years in disability services or related field; relevant tertiary qualification or equivalent experience. Qualified and Ready: You have at least 3 years' experience in disability services or related field and hold or are willing to obtain a First Aid/CPR Certificate, NDIS Worker Screening Check, and Working with Children Check. Skills: Strong communication skills with the ability to mentor and lead teams. Passion & Empathy: Committed to human rights and creating positive change; compassionate with a deep understanding of diverse experiences. Team Player: Collaborative and able to inspire others, fostering a positive work culture. Our Commitment to Inclusion At Aruma, diversity is more than a value—it’s our foundation. We welcome candidates from all backgrounds and encourage those with disabilities to apply. Together, we’re creating spaces where everyone has a voice and a place. Are You Ready to Join the Fun? If you’re passionate about connecting people through shared interests and creating vibrant, inclusive communities, Club Aruma is the place for you. Apply now, and let’s create something extraordinary together Apply Today At Aruma, it’s always You. First. Note: Applicants must have the right to work in Australia and complete pre-employment probity checks.