Job Expectations We have an exciting new opportunity at nbn for a Manager Product Roadmap Planning and Innovation, reporting to the Executive Manager Customer Roadmap & Innovation. A bit about your role As the Manager, you will assist in the development and implementation of the Customer Roadmap. This will see you play a pivotal role in steering the product development lifecycle—from ideation through to successful market launch. You will oversee the prioritisation of initiatives, ensuring seamless alignment with corporate strategy and delivering outcomes that resonate with our customers. This role involves promoting not just the technology behind nbn (Fibre, Hybrid Fibre, FWA, Satellite) but also its innovative capabilities. You will guide the governance of the customer roadmap, supporting a structured Go-To-Market process and championing continuous improvement in product development practices. This includes refining processes to create clear, actionable plans that empower RSPs (Retail Service Providers) and drive the evolution from individual product launches to integrated, strategic delivery. You will also work closely with key stakeholders to ensure the product strategy aligns with corporate objectives, achieving tangible business outcomes and delivering exceptional customer experiences. A bit about you To be successful in this role you will have an exemplary track record within product/category and Customer Experience (CX) management, set within a rounded understanding of the Telco industry and consumer landscape ideally. Your background in channel enablement and go-to-market strategies ensures successful product rollouts that will exceed customers’ expectations and drive business success. You excel at strategic thinking, balancing big-picture planning with meticulous attention to detail. Your ability to inspire change and champion innovation is matched by your knack for fostering influential relationships across all levels of the organisation. With a deep understanding of customer experience, you bring a customer-first mindset that shapes every decision and strategy. Your keen awareness of industry trends and competitor activities allows you to provide invaluable market intelligence that informs innovation. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via recruitmentnbnco.com.au) and we will adjust to meet your needs. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role will be a permanent position and applications for this role will close at midnight Friday, 24th January 2025. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time