$80,000 + negotiable based on experience and skillTerreCom is a Townsville-based ICT company that provides expert-managed services and IT solutions tailored to its clients.
TerreCom supports a wide range of clients in many industries including automotive, financial, hospitality and government.
With over half a century of experience in its ranks, TerreCom offers expertise in all facets of IT, including servers, workstations, WiFi, networking hardware, telephony, cyber protection and cloud platforms.
TerreCom is expanding and requires an experienced Technical Specialist to join the Team.The successful candidate will be motivated, able to work independently and be the primary lead on projects, coordinating work and timelines.
They will have good communication skills and be able to work within a team.
Qualifications and experience in server and workstation hardware, network infrastructure, cloud platforms, and relevant systems are required.
The role is responsible for providing elevated proactive and triage support for our clients and supporting Level 1 Technical resources when needed.Role Responsibilities:• Provide level 2 and above service desk support.• Ensure all managed services offerings are maintained at optimal levels.• Identify and solve any issues that arise.• Work proactively with clients to identify opportunities for improvements and cost savings.• Provide timely diagnosis and restoration of networks and systems should they fail.• Prepare post-mortem reports and perform trend analysis when failures occur, including developing and maintaining documentation associated with projects and systems.• Assist with design, set-up and maintenance of complex information technology infrastructures.• Troubleshoot, resolve and provide technical support to desktops, laptops, tablets, printers and mobile devices.• Delegate work to IT support team members where required.• Assist with implementing, maintaining and monitoring IT security standard frameworks.• Facilitate on-call rostering for after-hours support.Applicants will be assessed on their ability to demonstrate the following key capabilities, knowledge and experience:Industry experience in complex networking.Ability to deliver quality ICT support to clients, with an emphasis on prioritising tasks.Interpersonal skills and personal qualities that facilitate the development of a good working relationship to enhance quality customer service in a team environment.Sound oral and written communication skills to follow system documentation and work instructions.Fortinet FCP/NSE and Cisco networking experience.Specific Working Conditions:Reasonable travel (day and overnight), as negotiated, will be a requirement of this position.Must hold an open or provisional 'C' class driver's licence.The successful applicant will undergo a Federal Police Check.On-call rostering for after-hours customer support.Benefits of working with TerreCom:By joining the TerreCom team, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:Competitive salary + superannuation + leave loading + on-call allowances.Career training and development.Exposure to new and innovative technology and systems.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Information Technology Technical Specialist?How much notice are you required to give your current employer?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Australian driver's licence?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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