Company DescriptionAs Australasia's largest dental support organisation, Abano Healthcare is your team behind the practice providing support services to enable our clinical partners to do what they do best - being experts in oral healthcare and providing an exceptional patient experience.With a number of brands across Australia and New Zealand, including Lumino The Dentists, Maven Dental and 1300SMILES Dentists, Abano Healthcare provides dental support to over 250 locations and 700+ clinical partners across the Abano network.Job DescriptionWe are seeking an experienced Contact Centre Representative to join our team on a full-time basis!In this role, you will be the first point of contact for our patients, assisting them with inquiries, appointment scheduling, and ensuring a smooth patient experience. In this role, you will:Respond to patient inquiries via phone, email, and online chat.Schedule and confirm appointments, ensuring optimal use of resources.Maintain patient records and update information in our database.Assist patients with insurance questions and payment options.Provide general information about dental services and procedures.Collaborate with dental staff to ensure effective communication and patient care.Handle patient complaints or concerns with professionalism and empathy.QualificationsPrevious experience in a contact centre or customer service role, preferably in a healthcare setting.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Proficient in using computer systems and scheduling software.Ability to work in a fast-paced environment while maintaining a positive attitude.Ready to Apply?If you're excited about the chance to join a vibrant team in an ever-evolving industry, we'd love to hear from you! Join us at Townsville Call Centre, where you can grow and thrive within the supportive and extensive Abano Healthcare network.Join us and be a part of something extraordinary. APPLY NOW At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.