Retail Sales Consultant Role purpose
To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.
Key accountabilities
1. Deliver excellence in customer service
2. Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
3. Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram.
4. Understand features and benefits of all Travelex product lines
5. Use every opportunity to upsell and cross-sell
6. Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
7. Adhere to promotional marketing offers
8. Manage till stocks
9. Achieve individual KPIs / targets
10. Fully investigate overs and shorts (differences) and report
11. Adhere topany and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
12. Ensurepliance to legal and corporate requirements
13. Maintain high standards of housekeeping and presentation of stores
14. Contribute to the success of the team
15. Any other reasonable instructions as required by the business
Role-specific experience and skills
16. Retail, cash handling and/or banking experience
17. Excellent customer service skills
18. Excellent numerical ability
19. Excellent knowledge of product, services and procedures
20. Demonstrated experience working withputer systems
21. Ability to work independently as well as in a team environment
22. Ability to handle routine activities with attention to accuracy and detail
23. Flexibility to work different shifts and locations as required
24. English language skills
General experience and personal qualities
25. Self-aware, open-minded with a high degree of personal and professional integrity
26. Demonstrated a will to win and a positive attitude.
27. The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
28. A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
29. The ability to analyse issues and solve problems. Able to ovee customer objections to close the sale.
30. Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
Job ID JR44905