At Bendigo Bank, we offer a unique opportunity to grow and make a real impact. Our Customer Service Officers are the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.
About Us
We're a bank that's big enough to offer every opportunity, but still small enough to maintain a community feel. You'll be part of a team that supports our customers, gives back to the community, and makes a positive difference in people's lives.
About the Role
As a Customer Service Officer, you'll play a crucial role in delivering outstanding customer service and supporting our customers with transactions, online platforms, and products. You'll also have the opportunity to educate customers on digital literacy and online banking needs.
Key Responsibilities:
* Provide exceptional customer service face-to-face and over the phone
* Help customers with transactions and educate them on our online platforms
* Recommend bank products and services to help customers achieve their financial goals
About You
We're looking for someone who is passionate about delivering excellent customer service and making a real difference in people's lives. You'll thrive in a fast-paced environment, be comfortable working in a changing environment, and have experience in customer service or a related field.
What We Offer
We provide on-the-job training and external development opportunities to help you take your learning to the next level. You'll also be part of a diverse workforce supported by an inclusive culture, where everyone has the opportunity to shine and contribute to our success.