Service Improvement Co-ordinator - Statewide ServicesAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.Position Details:Fixed Term Full Time (1.0 EFT / 80 Hours) until March 2026Salary Package: $101k - $121k + SuperannuationLocated at 549 St Kilda Rd with travel required to Albert Road ClinicFitness Passport (Subscription membership to select gyms across Melbourne)Frequent professional development opportunitiesAbout the Role:The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback, audits and clinical risk management. This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service. This position is a resource and contact person in relation to feedback & complaints management, risk monitoring and improvement, adherence to standards and legislative compliance across the service.About You:Essential:Relevant tertiary qualification in a clinical discipline and/or health service managementExperience or capacity to facilitate organisational change, support and involve staff and consumers in planning and service development initiativesAbility to review and analyse quantitative and qualitative data and compile appropriate reportsDesirable:Sound knowledge of the concepts and principles of quality management with emphasis on systems improvementExperience in facilitating and coordinating service wide reviews and developing plans and process to implement identified changesProven ability developing, monitoring and evaluating quality and risk management systems in a health contextExcellent written and verbal communication and presentation skills and an ability to apply these skills to a variety of stakeholdersDemonstrated knowledge of the strategic, policy, organisational frameworks and legislation that influence public mental health in VictoriaRequirements:Australian working rightsA current Working with Children Check and be willing to undergo a Background CheckBenefits:Salary Packaging & Novated LeasingFlexible Health Insurance coverageOn-site car & bike parking opportunities nearby at The AlfredFantastic onsite fitness facilities nearby at The AlfredChild Care Services nearby at The AlfredLocated close to public transport and cafesIf this opportunity sounds like it is for you, click the APPLY button, include your resume and cover letter. For more information regarding the position, please contact Penny Herbert (Manager Strategy and Service Improvement) on ph: 9076 4778. All applications close at 11 pm AEDT, Friday 11th April 2025.Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.About the CompanyThe Alfred Hospital, also known as The Alfred, is a leading tertiary teaching hospital in Melbourne, Victoria.
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